Order Cancellation Policy

1. Order Cancellation Conditions

Customers may request to cancel an order within a maximum of 24 hours of completing the purchase, provided the order has not yet been shipped.
f the order has already been shipped or the 24-hour window has expired, cancellation is no longer possible. Upon receipt of the goods, the customer may exercise their right of return in accordance with the established procedures.

Orders containing items made to the customer's specific requirements cannot be cancelled once confirmed.

2. Cancellation Request Procedure

To request an order cancellation, the customer must follow this procedure:

The customer must send a written notification via email to Customer Service within the permitted timeframe, stating the order number and the cancellation request.

Customer Service will verify the order status and confirm whether cancellation is still possible.

The customer will subsequently receive official confirmation of the cancellation or, if the order has already been shipped, instructions on how to proceed with a return.

3. Refund Processing

For cancellations approved prior to shipment, the refund will be processed within 2–3 business days.

The refund will be issued using the same payment method used for the original order, unless otherwise agreed upon by the parties. Actual credit times may vary depending on the payment service provider.