Refund policy

1. Return conditions

The customer can request the return of the products purchased within 15 days from the delivery date.

  • The right of return applies exclusively to items returned unused, undamaged and complete with their original packaging, including all accessories that may be present.
  • Direct exchange is not foreseen. Given the type of furniture items and the related logistical methods, each request is managed as a separate return in order to guarantee an orderly and safe process. 
  • If the customer wishes to have an alternative item, they can place a new order via the website.
  • Products made upon specific customer request are excluded from the right of return.
  • Returned items must be in perfect condition. Any signs of use or damage may result in the return being refused.
  • The return label is included inside the package upon delivery (the customer receives the return shipping label directly in the package).

2. Procedure for requesting a return

To initiate a return request, the customer must follow the procedure below:

The customer must send a written request via email to customer service within 15 days of receiving the order, indicating the order number.

After preliminary verification, the customer will receive a confirmation via email with detailed return instructions.

The product must be carefully packaged, preferably in the original packaging, and returned using the return label provided in the package.

3. Refund Policy

After receiving and inspecting the returned items, your refund will be processed within 2–3 business days.

The refund will be made using the same payment method used for the original order, unless otherwise agreed.

The actual crediting time depends on the payment bank.

In case of partial returns, only the amount relating to the items actually returned will be refunded.

If a product defect or non-conformity with what was ordered is found, the cost of returning it will be entirely our responsibility.

4. Contacts

For any information regarding returns, refunds or customer service, you can contact us via:

Store name: Mercatinoserravalle

E-mail: info@mercatinoserravalle.it

Phone number: +39 016 345 8627

Address: Corso Matteotti 350, 13037 Serravalle Sesia Vercelli, Italy

Opening hours: dal lunedì al venerdì, dalle 9:00 alle 18:00 (CET)