Shipping policy

1. Shipping Area

We ship to the Italy, Austria, Switzerland, France, the Czech Republic, Germany, the Netherlands, Poland, Portugal and Ireland.

2. Shipping Fees

Italy:

Free Shipping: Orders totaling €150 or more qualify for free shipping.
Standard Shipping: Orders under €150 are charged a flat rate of €15 for shipping.

Austria:

Free Shipping: Orders totaling €150 or more qualify for free shipping.
Standard Shipping: Orders under €150 are charged a flat rate of €15 for shipping.

Switzerland:

Free Shipping: Orders totaling CHF150 or more qualify for free shipping.
Standard Shipping: Orders under CHF150 are charged a flat rate of CHF15 for shipping.

France:

Free Shipping: Orders totaling €150 or more qualify for free shipping.
Standard Shipping: Orders under €150 are charged a flat rate of €15 for shipping.

the Czech Republic:

Free Shipping: Orders totaling CZK150 or more qualify for free shipping.
Standard Shipping: Orders under CZK150 are charged a flat rate of CZK15 for shipping.

Germany:

Free Shipping: Orders totaling €150 or more qualify for free shipping.
Standard Shipping: Orders under €150 are charged a flat rate of €15 for shipping.

the Netherlands:

Free Shipping: Orders totaling €150 or more qualify for free shipping.
Standard Shipping: Orders under €150 are charged a flat rate of €15 for shipping.

Poland:

Free Shipping: Orders totaling PLN150 or more qualify for free shipping.
Standard Shipping: Orders under PLN150 are charged a flat rate of PLN15 for shipping.

Portugal:

Free Shipping: Orders totaling €150 or more qualify for free shipping.
Standard Shipping: Orders under €150 are charged a flat rate of €15 for shipping.

Ireland:

Free Shipping: Orders totaling €150 or more qualify for free shipping.
Standard Shipping: Orders under €150 are charged a flat rate of €15 for shipping.

Any applicable shipping charges will be clearly displayed on the checkout page before you submit your payment.

3. Order Processing

After payment is completed, orders are generally processed within 1–3 business days.

Processing deadline:

Orders placed before 6:00 PM are processed the same business day.
Orders placed after 6:00 PM will be processed the next business day.
In the event of a public holiday, processing will begin on the next working day.

Once processing is complete, the order is handed over to the courier for shipping. During periods of high volume, shipping times may vary slightly; customers will be informed promptly.

4. Delivery methods and times

After shipping, the estimated delivery time is 3–5 working days within Italy.
After shipping, the estimated delivery time is 3–5 working days within Austria.
After shipping, the estimated delivery time is 3–5 working days within Switzerland.
After shipping, the estimated delivery time is 6–8 working days within France.
After shipping, the estimated delivery time is 6–8 working days within the Czech Republic.
After shipping, the estimated delivery time is 6–8 working days within Germany.
After shipping, the estimated delivery time is 9–11 working days within the Netherlands.
After shipping, the estimated delivery time is 9–11 working days within Poland.
After shipping, the estimated delivery time is 12–14 working days within Portugal.
After shipping, the estimated delivery time is 12–14 working days within Ireland.

Any circumstances beyond our control will be handled with the utmost care and transparency.

5. Applicable taxes

All prices are expressed in euros (€) and include applicable taxes according to current Italia legislation.

There are no additional costs at the time of delivery, except for any requests for personalized services.

6. Shipment tracking

After shipping, the customer will receive an email containing order tracking information.

The link provided allows you to check the status of your shipment at any time. For further information, please contact customer service with your order number.

7. Responsibilities and complaints

The risk of loss or damage to the goods passes to the customer only upon actual delivery.

If an order arrives damaged or has obvious anomalies, we recommend reporting the condition of the package immediately upon delivery and contacting us within 24 hours of receipt, providing a detailed description and, if possible, photographic documentation.

Each complaint will be carefully examined and handled in accordance with current Italia regulations.

We assume no responsibility for delays or problems caused by incomplete or incorrect information provided by the customer.